Request assistance
Medical careServicesPatient guidesHospitals & citiesStories & insightsFAQHow it worksCosts & planningAbout
Patient preparation

Before you contact us

A careful first enquiry helps us explain the process, protect your privacy and prepare practical questions for the right provider.

01

State the purpose

Tell us whether you need help preparing a hospital enquiry, arranging interpretation, planning a visit or understanding practical local support. Keep the first message short and focused.

    Use secure, authorized information-sharing stepsKeep hospital decisions separate from coordination support
02

Prepare a medical summary

For a later hospital review, gather diagnosis, recent reports, treatment history, medication list and specific questions. Keep original documents and imaging files available.

    Diagnosis and recent reportsPrevious treatments and current medicinesQuestions you want the hospital to address
03

Share the minimum first

Do not upload passports, full medical records or highly sensitive images through an unverified channel. We explain the appropriate authorized process if records are needed.

    Use secure, authorized information-sharing stepsKeep hospital decisions separate from coordination support
04

Include practical constraints

Tell us your country or region, preferred language, likely dates, mobility needs, companion plans and any city preferences. Do not treat a preferred city as a clinical recommendation.

    Preferred language and country / regionPossible dates and companion needsMobility, accommodation or transport needs
05

Plan for uncertainty

Hospital review may require more records, recommend another department, take time or decide the case is outside scope. Avoid non-refundable travel commitments before confirmation.

    Use secure, authorized information-sharing stepsKeep hospital decisions separate from coordination support
IMPORTANT

This is not an emergency channel.

For urgent symptoms or a time-critical medical concern, seek local emergency care immediately. China Med Links does not provide emergency assessment, diagnosis or treatment advice.

Ready to start a non-urgent enquiry?

Share only basic information first. We will explain the next practical step.

Request assistance